Experience shows that when evaluating software it's rare to find a solution that meets every requirement out of the box. After 25 years in the trenches, we're realistic about implementing software. A standard solution should meet at least 85 percent of your needs (ideally more). Even 85 percent can be challenging if the setup of the system is not done correctly. In some cases, the software will meet all of a company's needs. For those instances when it does not, customization solves the other 10 to 15 percent of requirements.
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