A growing business will draw a high number of calls 24 hours a day and 7 days a week. How many new customers do you lose to a competitor that has a telephone answering service? Answering calls can become an insurmountable ordeal depending on the number of resources your company has to devote. Many companies consider outsourcing for answering services for the following reasons:You can receive and respond to calls spanning a 24-hour period using answering services. Messages can be taken, or calls can be transferred to a personal phone. Answering calls takes time away from other necessary tasks. An answering service can work as a screening process taking messages and providing basic information.
The Customer Service Call Center Blog
The Customer Service Call Center Blog
2024-06-09
A growing business will draw a high number of calls 24 hours a day and 7 days a week. How many new customers do you lose to a competitor that has a telephone answering service? Answering calls can become an insurmountable ordeal depending on the number of resources your company has to devote. Many companies consider outsourcing for answering services for the following reasons:You can receive and respond to calls spanning a 24-hour period using answering services. Messages can be taken, or calls can be transferred to a personal phone. Answering calls takes time away from other necessary tasks. An answering service can work as a screening process taking messages and providing basic information.